Complaints

We take all complaints seriously. If you're unhappy with any aspect of our service, please let us know and we'll work to resolve the issue.

Please provide as much detail as possible so we can investigate and resolve your complaint effectively.

Full Name *

Email Address *

Phone (optional)

Preferred contact (optional)

Postal address (optional — only needed for a postal response)

What's your complaint about? (optional)

Which product is your complaint about? (optional)

Date the issue occurred (optional)

Complaint details *

I've read the privacy policy and agree to my details being used to handle this complaint. *

Acknowledge within 3 business days

Written confirmation of your complaint

Investigate thoroughly

Fair and impartial review of the issue

Final response within 8 weeks

Clear resolution and any remedial action

Read our full complaints handling procedure