GDPR Compliance
GDPR - Your Data Rights
Last updated: 17 June 2026
The General Data Protection Regulation (GDPR) and UK GDPR give you important rights over how your personal data is used. This page explains your rights and how to exercise them with Mortgage Compare.
Quick Reference
Data Controller:
Compare Finance Tech Ltd
ICO Registration:
ZB959426
Contact:
Full Privacy Policy:
Your GDPR Rights
Right to Access
You can request a copy of all personal data we hold about you.
Includes: Mortgage calculations, form inputs, account details
Response time: Within 1 month
Cost: Free (first request)
Right to Rectify
You can ask us to correct inaccurate or incomplete personal data.
Examples: Wrong email, outdated income, incorrect property value
Response time: Within 1 month
Cost: Free
Right to Erasure
You can request deletion of your personal data ("right to be forgotten").
When available: Data no longer needed, consent withdrawn
Limitations: Legal obligations, legitimate interests
Response time: Within 1 month
Right to Restrict
You can limit how we use your personal data while we resolve disputes.
When available: Accuracy disputes, unlawful processing
Effect: We store but don't process the data
Response time: Within 1 month
Right to Portability
You can get your data in a portable format or transfer it to another service.
Format: JSON, CSV, or PDF
Applies to: Data processed by consent or contract
Response time: Within 1 month
Right to Object
You can object to processing based on legitimate interests or for marketing.
Marketing: Always honored immediately
Other processing: We must show compelling grounds
Response time: Immediately for marketing
How to Exercise Your Rights
Step 1: Contact Us
Submit your request using our contact form or email us directly. Please include:
- Your full name and email address used with our service
- Specific right you want to exercise
- Details of what you want us to do
- Any relevant dates or reference numbers
Step 2: Identity Verification
To protect your data, we may need to verify your identity before processing requests. We'll ask for minimal information necessary to confirm you are the data subject.
Step 3: Response
We'll respond within 1 month (or 3 months for complex requests). If we can't fulfill your request, we'll explain why and inform you of your right to complain to the ICO.
Your Data with Mortgage Compare
Data We Collect
- Affordability Data: Income, expenses, loan details, property values
- Property Data: Addresses, EPC ratings, market analysis requests
- AI Interactions: Criteria queries, property insight requests
- Technical Data: IP address, browser info, usage analytics
- Contact Data: Email, name (if provided)
How We Use It
- Service Delivery: Mortgage calculations, property analysis
- AI Enhancement: Improving criteria matching and insights
- Analytics: Understanding usage patterns (anonymized)
- Communication: Responding to queries and support
- Compliance: HMRC tax calculations, regulatory requirements
Third-Party Calculator Links
Important: Our service includes links to external lender affordability calculators (Santander, Nationwide, Barclays, etc.). When you click these links, you leave our site and their privacy policies apply. We are not responsible for their data practices.
AI and Automated Decision-Making
Mortgage Compare uses AI for criteria matching and property analysis. You have additional rights regarding automated decision-making:
- Right to explanation: Understand how AI decisions are made
- Right to human review: Request manual review of AI-generated results
- Right to challenge: Contest automated decisions that significantly affect you
Note: Our AI tools provide guidance and estimates only. Final mortgage decisions are always made by human lenders based on their own criteria and assessment.
Complaints and Supervision
Information Commissioner's Office (ICO)
The UK's data protection regulator. You can complain to them if you're unhappy with our response to your GDPR request.
Website: ico.org.uk
Phone: 0303 123 1113
Our ICO Registration: ZB959426
Contact Us First
We're committed to resolving data protection concerns quickly and fairly. Please contact us first so we can address your concerns.
Contact FormUpdates to This Page
We may update this page to reflect changes in GDPR legislation or our data practices. Material changes will be highlighted and, where appropriate, we'll notify registered users by email.
This page should be read alongside our fullPrivacy PolicyandTerms of Service.
Questions About Your Data Rights?
We're here to help you understand and exercise your GDPR rights. Don't hesitate to get in touch with any questions.